Terms and Conditions
Last updated: July 2026
1. Introduction
These Terms and Conditions govern your use of EasyMove Man and Van services, operated by Magnificentech Solutions Ltd, registered in England and Wales. By booking a service through our platform, you agree to be bound by these terms.
2. Booking and Payment
2.1. A 20% deposit is required at the time of booking to secure your move date and time.
2.2. The remaining 80% balance will be automatically collected 24 hours before your scheduled move.
2.3. All prices are fixed. EasyMove (Magnificentech Solutions Ltd) is not currently VAT-registered, so no VAT is charged. No additional charges will be added without your prior consent.
2.4. We accept payment via credit/debit card (Visa, Mastercard, American Express), PayPal, and Klarna Pay-in-3.
2.5. Price Lock. The fixed price you are quoted is the price you pay. After booking, the only changes that can alter it are (a) you adding items to your inventory, or (b) you changing a collection or delivery address.
2.6. Stairs and floor access, waiting time, long carries from the parking point, parking restrictions, ULEZ, Clean Air Zone and congestion charges, and traffic delays are all included in your quoted price. None of these will be charged separately at collection or delivery.
2.7. Where EasyMove's own time or space estimate proves too low but the inventory and access information you provided was accurate and complete, EasyMove absorbs the difference at no cost to you.
2.8. If you under-declare your inventory or provide inaccurate access information, EasyMove may re-quote the affected part of the price before work begins; you may then accept the revised price or cancel under clause 3.
3. Cancellation Policy
3.1. Free cancellation is available up to 2 hours before the scheduled start time of your move. A full refund will be issued within 5–10 business days.
3.2. Cancellations made less than 2 hours before the move will forfeit the 20% deposit.
3.3. Same-day cancellations where the driver has already departed may be charged the full booking fee.
3.4. EasyMove reserves the right to cancel bookings in exceptional circumstances (e.g., extreme weather, vehicle breakdown). In such cases, a full refund will be issued and an alternative driver offered where possible.
4. Insurance and Liability
4.1. EasyMove provides goods-in-transit cover of £25,000 as standard on every booking, included in the price.
4.2. Public liability insurance is held to a minimum of £1,000,000.
4.3. EasyMove is not liable for damage to items not disclosed at the time of booking, items packed by the customer, or items of exceptional value (antiques, artwork, jewellery) unless specifically agreed in writing.
4.4. Claims for damage must be reported within 24 hours of the move completion with photographic evidence.
5. Prohibited Items
The following items cannot be transported:
- Hazardous materials (chemicals, flammable liquids, explosives)
- Illegal substances or stolen goods
- Live animals
- Perishable food items (unless agreed in advance)
- Items weighing more than 100kg per piece without prior arrangement
6. Driver Obligations
6.1. All drivers on the EasyMove platform are independent contractors, not employees of Magnificentech Solutions Ltd.
6.2. Drivers are required to hold a valid UK driving licence, goods-in-transit insurance, and a current DBS check.
6.3. Drivers must maintain a minimum customer rating of 4.0/5.0 to continue on the platform.
7. Data Protection
7.1. EasyMove is registered with the Information Commissioner's Office (ICO).
7.2. Your personal data is processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).
7.3. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting support@easymovevan.co.uk.
7.4. Data retention periods: customer data is held for 3 years, driver data for 6 years, financial records for 7 years, as required by UK law.
8. Complaints and Disputes
8.1. For complaints, please contact us at support@easymovevan.co.uk or call 07477 573794.
8.2. We aim to respond to all complaints within 24 hours and resolve within 5 business days.
8.3. These terms are governed by English law. Any disputes not resolved by our complaints process may be referred to arbitration.
9. Contact
Magnificentech Solutions Ltd
Newcastle upon Tyne, Tyne and Wear, UK
Email: support@easymovevan.co.uk
Phone: 07477 573794